Debit or credit card declined
- 21/10/2021 09:26
If your credit or debit card has been declined we are often unable to determine the precise reason why this has happened, however, there are some common causes for a card to be declined. If these common causes are not able to solve your problem you should contact your card issuer for further advice before contacting us for support.
We verify the postal code of every card payment we take with the card issuer, this allows us to dramatically cut down the number of fraudulent transactions that are made on our site. The most common cause for a card to be declined is that the postal code we have on file does not match the one that your bank has for you. To update your contact details follow these steps:
Your postal or zip code is not valid
- To update your address details visit https://portal.freethought-internet.co.uk/clientarea.php?action=details
- If you specify a separate billing contact on the above link, update your billing contact at https://portal.freethought-internet.co.uk/clientarea.php?action=contacts
- Clear your saved card details and re-enter your payment card information at https://portal.freethought-internet.co.uk/clientarea.php?action=creditcard