Reboot to resolve RAID card issue (Investigating)
  • Priority - Medium
  • Affecting Server - LDeX1-Plesk6
  • We will be performing a reboot of the LDeX1-Plesk6 server between 21:00 and 23:59 on 30/09/2020 in order to resolve an issue with the RAID card. There will be a loss of service for a few minutes whilst the server reboots.

    This is essential maintenance to ensure the ongoing stability and security of this server. Please accept our apologies for any inconvenience that this will cause and feel free to contact our support staff via the usual means if you have any questions or concerns.

    Update (21:05): The server is now rebooting.

    Update (21:09): The server is back online, however this has not resolved the issue with the RAID card.

    Update (21:15): We are going to try shutting the server down and then starting it back up again.

    Update (21:18): This has not resolved the issue either. We are going to take the opportunity to apply some outstanding Windows updates whilst we consider our options.

    Update (21:51): The Windows updates have finished installing and we are rebooting the server.

    Update (22:05): The server is finally going down for the reboot.

    Update (22:07): The server is back online again.

    Update (22:24): We're going to leave this for now and continue at 21:00 tomorrow night (01/10/2020).

    Update (01/10/2020 22:21): We are shutting the server down again, this time to physically disconnect both power supplies simultaneously and ensure that the backplane and RAID controller are power cycled and start back up from a cold boot.

    Update (22:38): The server is back online again, however unfortunately this has not resolved the issue. We will follow this up with the vendor before scheduling any further work.

  • Date - 30/09/2020 21:00 - 30/09/2020 23:59
  • Last Updated - 01/10/2020 22:46